In order to ensure the efficiency of our appointment system and reduce the number of “no shows”, we operate a deposit system. A £10 deposit is required for all treatments over the value of £20. The deposit can be can be paid over the telephone. We except all major credit/debit cards and the balance is payable on the day of treatment.
We operate a 24hr cancellation policy- A minimum of 24hr is required in order to cancel or amend an appointment booking. In cases where this is breached the deposit will be retained. In cases where a deposit has been made and cancellation is requested within the scheduled framework, the deposit will be carried over to one alternative appointment, however please note in all instances the deposit is non refundable.
When using our service for the first time, you are required to provide up to date contact information and disclosure of any medical condition which may affect your treatment, following which you will be responsible for updating our team/therapists of any changes. This is to safeguard you and to ensure we comply and meet our insurance obligations. The information we collate is only used for the purpose of using our services and is not passed to any third party, without consent. We store and maintain data in accordance with the Data Protction Act 1998.